FAQs
Thanks for digging deeper into our services! We’ve listed some of the most frequently asked questions we’ve received over the years. If you don’t see your question answered here, just let us know and we’ll get you the information you need.
We can accommodate as little as 10 to as many as a 100,000 cartons. The typical standard records carton is 1.2 cubic feet, so if you have 200 cartons you’ll utilize approximately 240 cubic feet of storage.
We strongly recommend that you use records storage boxes that are specifically designed for records. They can easily fit both letter and legal files and are stackable and easy to carry and transport. Archive Corporation carries a supply of self folding, double walled, 1.2 cubic foot boxes for purchase.
Not over packing is key. The lid should securely fit flat on top of your carton. We strongly recommend against placing hanging folders in your box as they have a tendency to wear down boxes and may exceed the acceptable standard size and lead to oversized charges.
Archive Corporation will provide you with barcode labels which are a unique identifier for your cartons. You can order barcode labels through our secure web server or by shooting us an email.
In the event of a regional disaster, such as a Hurricane, Archive Corporation will staff our buildings and provide service as long as possible, prior to and as soon as possible afterwards as authorities permit traffic within the Tampa Bay area. Our procedure will be to deliver, where possible, the current day’s schedule.
Part of setting up your account, Archive Corporation will provide you with a Disaster Recovery information sheet in which you will give us all of the pertinent contact details for your company. This will allow us to fully support you during the recovery process.
Clients whose scheduled delivery was missed, need additional tapes or whose facilities are unreachable due to the disaster may need to come to the Archive Corporation vault facility for the pickup or drop-off of media. We will pull, pack and hand out media as required and authorized.
To facilitate this process, please call us in advance. Provide us with your company name, acct #, your name, working contact phone #, media required and who is coming to pick up.
Clients who require media or equipment shipped to a hot-site, satellite office, etc., need to notify Archive Corporation at least 48 hours prior to the actual shipment leaving Archive’s facility.
The critical time is 24-36 hours prior to a storms landfall, due to possible air freight interruptions, booked custom critical delivery services and road and bridge closures. To utilize these services, your company’s disaster recovery plan must be on file with Archive Corporation.
Archive Corporation will utilize your business’ designated courier, or attempt to secure one for you if the designated courier is unable to provide service.
However, we cannot be responsible for shipping delays caused by outside couriers, such as FedEx, DHL, UPS etc. It is important that you maintain contact with your designated courier throughout the shipping process in order to determine your media’s arrival time, priority delivery availability, and tracking of the shipment. Archive Corporation will provide you with tracking information once the media has been picked up from our facility.
Our main office number is (813) 874-1577. We also utilize an auxiliary land line which is available only during a disaster: (813) 886-7343.
Should some of our area landlines not be operative, we will be monitoring the following cellular phone numbers as well as our after hours beeper at the vault facility immediately after the disaster. At any time our main lines are not functioning we monitor these cellular and beeper numbers.
Cellular Phone Numbers:
(813) 240-4774 Bob, Operations Manager
(727) 692-0845 Margie, General Manager
Beeper Number:
(813) 963-9597
Standard after hours procedure is to utilize Archive Corporation’s beeper.
If you have additional questions, please contact us by phone or fill in the form on the page. We look forward to hearing from you!